Door Handle Promblem
Supposedly this fix will take care of your friends situation, as well as, situations where the key turns with no action.
The following applies to the hook on the back of the tumbler breaking off on older A3's: it's not hard to fix yourself. the part that broke has been changed in later years, so, in order to "retro-fit" it to your car you need to go buy these parts:
1HM-837-061-B "Lock Cyl" $12.21
1HM-837-223-B "Eccentric" $2.27
1HM-837-237-B "Trim Plate" $2.32
So what you do is take off your door handle by removing the bolt on the side of your door, it lines up with the handle. Then slide your handle towards the front of the car, and pull out, it will pop out, now, put your key in, turn it a bit, and pull out the whole mechanism...key cylinder and the attached pieces (you may have to pull the metal piece that broke off. It's the sloted thing with the hook on the end. The hook is the weak part that was re-made, but the thing is, you have to change the cylinder because the old hole is to small for the new hook.) Now, go sit down and lay the parts out. You need to take the slats and springs out of the old cylinder and place them in the new one the same way. Use a pin to get the springs out. Place them in the new one in the same order and then grease it all up with some light lithium grease. Put the cylinder, spring clip, handle, and hook piece back together. I'd recommend testing the new cylinder before putting it in your car . It's really easy to do.
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