maybe you were looking at the wrong side lol. maybe hes saying he doesnt have one because it doesnt work? as long as you have one key that can turn the car on and lock/unlock the doors than you should be ok. all i got was one key fob with my car. the buttons stopped working one day even with a new battery they still dont work. anyways, the dealer should be able to make you a working one for a somewhat pricey bill.
2004 GLI 1.8T