Jetta bought 07/2009

[toasale]

Glad to be a member, but wish I didn't have to be. See below:

Can not get satisfaction from the service at the dealership, Royal Volkswagen in Birmingham, AL, regarding a windshield wiper system malfunction. Inform me that VW's never been aware of this problem and can't just order replacements parts without reproducing the problem. In twice for repair/replacement and why not satisfy the customer, rather than someone be injured while driving in the rain? It's as if they don't believe it's happening.

I've owned 49 vehicles in my life and feel quite comfortable I've more than adequately described the issue.

A call to VW will ensue, if this is not settled.


I'm glad I could join and vent.